Telecom operators are the backbone of the digital economy yet have not translated this into new value for their stakeholders. Consumers’ limitless appetite for content forces operators to continue investing heavily in increasing the infrastructure — while innovative digital services “riding on telecom rails” benefit, rather than the telecoms themselves.
The industry must innovate or lose relevance and decline into a low-return, regulated utility.
Fortunately, the industry generates rich customer activity data: a currently underutilized asset that can be leveraged to revamp operations and customer experiences – thereby reducing costs and customer churn, increasing revenues and ultimately, boosting company valuations.
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